BrewYourCoffee
CONTACT:
support@brewyourcoffee.com
+1 941 265 5176
1209 E Magnolia Ave, Knoxville, TN 37917, United States
1. Overview
At BrewYourCoffee, we want you to feel confident when purchasing from us. Our refund policy is designed to be clear, fair, and transparent for every customer.
2. Eligibility for Returns
- Return requests must be submitted within 14 days of delivery
- Items must be returned in their original condition with all included accessories and packaging
- Products must not be damaged, altered, or misused after delivery
- Proof of purchase is required for all returns
3. Non-Returnable Situations
- Damage caused by improper use or installation
- Normal wear and tear after usage
- Products marked as final sale or non-refundable
- Damage caused during return shipping due to insufficient packaging
4. Refunds
Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing times may vary depending on your payment provider
- Original shipping fees are generally non-refundable unless the issue was caused by our error
Partial refunds may apply if the returned item is not in its original condition.
5. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item and packaging
- A short description of the issue
We will work quickly to resolve the problem.
6. How to Start a Return
To request a return, contact us at:
Please include:
- Your order number
- Reason for return
- Photos if the item arrived damaged or defective
7. Policy Updates
BrewYourCoffee reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.